Canadian Air Passenger Protection Regulations
Applies to flights to, from and within Canada, overseen by the Canadian Transportation Agency.
Last checked: September 2026
How much can you claim
| Arrival delay (large airlines) | Potential compensation |
|---|---|
| 3 to 6 hours | CAD 400 |
| 6 to 9 hours | CAD 700 |
| 9 hours or more | CAD 1,000 |
Amounts last checked: September 2026. Airlines update their processes often, so confirm against the official source below before you claim.
When it applies
- The disruption was within the airline's control and not required for safety
- You arrive at your destination three hours or more late
- You are denied boarding involuntarily, where higher amounts apply
When an airline can refuse
- Disruptions outside the airline's control, such as weather or air traffic instructions
- Disruptions within the airline's control but required for safety, where care is owed but compensation is not
Care while you wait
- Food, drink and communication access during delays of two hours or more
- Accommodation and transport where an overnight stay is required for controllable delays
- Regular status updates, at least every 30 minutes until a new departure time is set
Deadlines and escalation
You generally have one year from the date of the disruption to file a compensation claim with the airline, and the airline must respond within 30 days.
Claim from the airline first. If unresolved after 30 days, file a complaint with the Canadian Transportation Agency.
This is general information, not legal advice. Rules change, and every situation is different. Always check the official airline or government information for your route before acting.