28 free guides
Travel guides for when things go wrong
Short, practical articles you can follow on a phone. Every guide starts with what to do in the next hour.
Flight Problems
5 guides
What to Do When Your Flight Is Cancelled: Step-by-Step Guide
A cancelled flight is fixable. Here is the order to do things in, what to ask the airline for, and what to keep for later.
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Flight Delayed Over 3 Hours? Here's What You're Owed
Long delays follow a pattern. Learn what to document while you wait, what care the airline should provide, and when compensation may apply.
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Missed Connecting Flight: Who Pays and What Are Your Options
Whether the airline fixes your missed connection for free usually comes down to one question: was it one booking or two?
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Denied Boarding Because of Overbooking: Your Rights
Being bumped from an overbooked flight is one of the few travel problems with clear, generous rules. Here is how to handle it.
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Rebooking: What "Next Available Flight" Really Means
Airlines and passengers often mean different things by the next available flight. Here is how to ask so you actually get the earliest option.
Read the guideBaggage Problems
3 guides
Lost Luggage: What to Do in the First Hour at the Airport
Most delayed bags turn up. What you do in the first hour decides how quickly, and whether you can claim anything back.
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Delayed Baggage: What You Can Actually Claim
A practical look at what airlines reimburse when your bag arrives days after you do, and how to keep the claim simple.
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Damaged Luggage: How to Report It Properly
Cracked shell, torn handle, broken wheel. Damage claims are usually straightforward if you report before you leave the airport.
Read the guidePassport & Documents
2 guides
Lost Passport Abroad: The Complete Emergency Guide
The general process for replacing a lost or stolen passport anywhere in the world, plus how to keep flying with an emergency travel document.
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The Emergency Documents Kit Every Traveller Needs
Fifteen minutes before your trip saves hours during it. A short, practical list of what to copy, store and carry.
Read the guidePassenger Rights
3 guides
EU261 Explained Simply
The European air passenger rights rules in plain English: when they apply, what they cover, and the distance bands for compensation.
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"Extraordinary Circumstances": When Airlines Can Refuse to Pay
The most common reason compensation claims get rejected, what usually counts, and what usually does not.
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Can You Get Compensation for Flights Outside Europe?
A quick map of what protection exists in the US, Canada, the UK and elsewhere, and what to do when no scheme applies.
Read the guideAirport Emergencies
3 guides
Stolen Wallet While Travelling: What to Do in the First 30 Minutes
Cards, cash and ID gone. A short ordered list for the first half hour, then the slower steps.
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Stuck Overnight: Hotels, Vouchers and Sleeping at the Airport
What to ask for when your new flight is tomorrow, and how to make the night bearable if there is no hotel to be had.
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Stuck Abroad With No Money: A Practical Plan
When cards fail, cash is gone and the flight is tomorrow, work through these options in order.
Read the guideTravel Preparation
2 guides
What to Keep in Your Carry-On in Case of Delay
A short packing list built for the bad version of the trip, not the good one.
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Before You Fly: The Checklist That Prevents Most Problems
Twenty minutes of preparation removes most of the panic from a disrupted trip. Here is exactly what to do.
Read the guideComplaints & Compensation
4 guides
How to Write a Complaint Letter an Airline Can't Ignore
Short, factual and specific beats long and angry every time. The structure that gets replies, with a worked example.
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Sample Letters: Compensation, Complaints and Reimbursement
Five short templates you can copy and adapt: compensation request, cancellation complaint, baggage claim, written explanation request, and expense reimbursement.
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Travel Insurance vs Airline Compensation: What's the Difference?
They cover different things, and you can often use both. Here is how to decide which one to claim from first.
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The Airline Said No: How to Escalate Your Complaint
What to do after a refusal, which body handles your route, and how to present the case so it is easy to decide.
Read the guideDestination Guides
6 guides
Lost Passport in Spain: What to Do
From a denuncia to consular help: replacing a missing passport in Spain, with practical checks for a journey through the Schengen area.
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Lost Passport in Italy: What to Do
How to approach Polizia di Stato or Carabinieri, organise your consular application and avoid relying on a police report for onward travel from Italy.
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Lost Passport in France: What to Do
Reporting a missing foreign passport in France: understanding a déclaration de perte ou de vol, finding consular support and checking the route out of Schengen.
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Lost Passport in Thailand: What to Do
A missing passport in Thailand involves both your consulate and Thai Immigration: report the loss, replace the document and resolve the entry record before departure.
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Lost Passport in the USA: What to Do
For foreign visitors in the United States: local police reports, your own consulate, arrival records and why airline checks still matter without routine exit passport control.
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Lost Passport in the UK: What to Do
A UK guide for overseas visitors: distinguish lost property from theft, contact the appropriate police force and arrange a consular document accepted by your airline.
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