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Flight cancelled, bag missing, passport gone? We will tell you exactly what to do in the next hour, in plain English, without the legal jargon.
We are an information service. We are not an airline, a travel agency or a law firm.
What has happened?
Pick the closest situation. Each guide opens with the first three things to do.
Most-used guides
Short, practical, and written for someone reading on a phone in a busy terminal.
What to Do When Your Flight Is Cancelled: Step-by-Step Guide
A cancelled flight is fixable. Here is the order to do things in, what to ask the airline for, and what to keep for later.
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Lost Luggage: What to Do in the First Hour at the Airport
Most delayed bags turn up. What you do in the first hour decides how quickly, and whether you can claim anything back.
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Lost Passport Abroad: The Complete Emergency Guide
The general process for replacing a lost or stolen passport anywhere in the world, plus how to keep flying with an emergency travel document.
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EU261 Explained Simply
The European air passenger rights rules in plain English: when they apply, what they cover, and the distance bands for compensation.
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Stuck Overnight: Hotels, Vouchers and Sleeping at the Airport
What to ask for when your new flight is tomorrow, and how to make the night bearable if there is no hotel to be had.
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How to Write a Complaint Letter an Airline Can't Ignore
Short, factual and specific beats long and angry every time. The structure that gets replies, with a worked example.
Read the guideKnow what you are owed
Your rights depend on where you fly from, where you fly to, and who you fly with. Start with your region.
European Union
Fixed compensation by distance for cancellations, long delays and denied boarding, plus care during the disruption.
See the rulesUnited Kingdom
The UK runs its own version of the EU rules, with amounts in pounds and the Civil Aviation Authority as the regulator.
See the rulesUnited States
No fixed compensation for delays, but strong refund rules and specific payments for involuntary denied boarding.
See the rulesCanada
Compensation depends on the cause of the disruption and the size of the airline, with clear obligations for communication and care.
See the rulesLost passport, by country
Local police steps, embassy practicalities and realistic timelines for popular destinations.
Lost Passport in Spain: What to Do
From a denuncia to consular help: replacing a missing passport in Spain, with practical checks for a journey through the Schengen area.
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Lost Passport in Italy: What to Do
How to approach Polizia di Stato or Carabinieri, organise your consular application and avoid relying on a police report for onward travel from Italy.
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Lost Passport in France: What to Do
Reporting a missing foreign passport in France: understanding a déclaration de perte ou de vol, finding consular support and checking the route out of Schengen.
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Lost Passport in Thailand: What to Do
A missing passport in Thailand involves both your consulate and Thai Immigration: report the loss, replace the document and resolve the entry record before departure.
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Lost Passport in the USA: What to Do
For foreign visitors in the United States: local police reports, your own consulate, arrival records and why airline checks still matter without routine exit passport control.
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Lost Passport in the UK: What to Do
A UK guide for overseas visitors: distinguish lost property from theft, contact the appropriate police force and arrange a consular document accepted by your airline.
Read the guideThe Before You Fly checklist
Ten minutes of preparation that saves hours later: document copies, the right photos on your phone, and the numbers worth writing down.
Read it on the siteEmail me the checklist
Who we are
Air Services Support LLC is a small team that publishes free, plain-English travel support guides. We do not sell tickets, we do not file claims for you, and we do not take a percentage of anything you recover. If a guide helped, that is the whole point.
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Send us a message and we will reply as soon as we can, usually within two business days. We cannot guarantee an instant response, so for anything urgent use the airline desk or your embassy first.
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